CO Medical Office Coordinator
Job Description
The Department of Psychiatry and Behavioral Sciences is seeking a CO Medical Office Coordinator to coordinate activities and provide secretarial support for a multi-faceted clinical/research office to ensure a smoothly functioning office and good patient relations. Interacts with patients, patients’ family members, referring physicians, and third-party carriers with regard to patient-related issues. Works with others in a team environment.
Specific Duties & Responsibilities
- Coordinates a multi-faceted clinical/research office.
- Assists patients, referring physicians, and third-party carriers to resolve patient-related issues. Researches and prepares specialized reports and budgets.
- Schedules patients for laboratory tests, medical examinations, and consultations.
- Acquires medical/psychiatric records of patients.
- Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.
- Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms.
- Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
- Arranges or assists in arranging patient transportation.
- Types routine correspondence and reports from dictation or handwritten copy using personal computer.
- Transcribes machine dictated medical reports and other documentation using medical terminology.
- Performs data entry of consult questionnaires.
- Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
- Answer telephone, screens callers, relays messages, and greets visitors.
- Maintains calendar, schedules appointments and meeting rooms.
- Review, sort, and file mail; locate material from files.
- Assists with making routine travel and accommodation arrangements.
- Coordinates the servicing of office equipment.
- Operates computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.
- Completes various request forms for office supplies and equipment as directed.
- Performs miscellaneous related duties as assigned.
- Must adhere to Service Excellence Standards: customer relations, self-management, teamwork, communications, ownership/accountability, continuous performance improvement.
Special Knowledge, Skills, & Abilities
- Ability to work independently.
- Attention to detail and good proofreading skills.
- Excellent communication skills both written and oral.
- Excellent organizational skills requires balancing multiple assignments.
- Ability to interact effectively with individuals at all levels and from diverse cultures.
- Clinical sensitivity required.
- Knowledge of medical terminology.
- Experience in the Johns Hopkins system strongly preferred.
Physical Requirements
- Able to sit in a normal seated position for extended periods.
- Able to reach by extending hand(s) or arm(s) in any direction.
- Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
- Communication skills using the spoken word.
- Ability to see within normal parameters.
- Ability to hear within normal range.
Minimum Qualifications
- High School Diploma or graduation equivalent.
- Two years administrative experience.
- Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.
Classified Title: Medical Office Coordinator
Job Posting Title (Working Title): CO Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($44,107 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday 8:30am - 5:00pm
Exempt Status: Non-Exempt
Location: Hybrid/School of Medicine Campus
Department name: SOM Psy General Psychiatry
Personnel area: School of Medicine
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